General Return policy
In addition to the cooling off period we have our own return policy.
We want you to be 100% satisfied with your purchase. Whenever you shop at varsityproject.eu you have the opportunity to return the products within 14 days. The only condition is that the products must be returned in original condition and that means not being worn or used with tags intact. The return should include the original packaging and brand labels. The customer is responsible for the cost of returning products to our address (Varsity Project s.r.o., Gajova 21, Bratislava 81109, Slovakia SK).
If a product delivered is incorrect to the original order or damaged, we will of course arrange a free return. We do not accept the return of products which may not be changed due to hygienic or health reasons e.g. underwear or perfumes or cosmetics.
When you return products to us because youhave cancelled the contract between us during the cooling-off period we willprocess the refund due to you as soon as possible within 30 days from the daythat we have received your return.
We will refund the price of the products infull, including the cost of shipping the product to you. However, you will beresponsible for the cost of returning the product to us.
If you are not satisfied with a product forany reason e.g. if it is not what you ordered, it is damaged or defective, orwe have delivered an incorrect quantity, please contact us and we will arrangea free return of the products. Once we have confirmed the product defect orother problem, we will provide a full refund for any products that are damagedor defective, if this is within a reasonable time following the sale.
We will notify you of your refund via e-mailwithin a reasonable period of time. We will usually process the refund due toyou as soon as possible within 30 days of the day we confirmed to you viae-mail that you were entitled to a refund for defective products.
We will refund any money received from youusing the same method originally used by you to pay for your purchase.
Right to cancel
Under the Distance Selling Regulations youcan cancel your order at any time within the “cooling off period” of 14 workingdays, beginning on the day after you receive the products. If you wish to cancelyour order, please provide us with notice in writing by e-mail or by letter toVarsity Project s.r.o., Gajova 21, Bratislava 81109, Slovakia SK.
If you are in possession of the products youare under the duty to retain and take reasonable care of them.
You must send the products back to us intheir original condition, that means not being worn or used with originalpackaging and brand labels, to our return address: Varsity Project s.r.o.,Gajova 21, Bratislava 81109, Slovakia SK.
The return is made at your own cost as soonas possible once you have cancelled the contract. If an product delivered iswrong or damaged; we will of course arrange a free return.
We reserve the right to make a charge notexceeding our direct costs of recovering the products if you do not return theproducts.
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